1. Introduction
Compassionate Alternative Care respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, contact forms, consultation request forms, phone calls, text messages, emails, and other communication channels.
Our website is intended to help individuals request information about medical cannabis consultation services in Florida. We do not sell cannabis products online, and submitting information through this website does not create a doctor-patient relationship, guarantee eligibility for Florida's medical marijuana program, or guarantee approval for a medical marijuana card.
By using compaltcare.com or submitting your information, you agree to the terms of this Privacy Policy.
2. Information We Collect
When you visit our website, complete a form, request a consultation, call, text, email, or otherwise communicate with us, we may collect information such as your name, phone number, email address, city, state, preferred contact method, and any message or details you choose to provide.
Because our services relate to medical cannabis consultation, you may also choose to provide information related to your medical cannabis interests, qualifying condition questions, appointment needs, prior experience with medical marijuana, or general health-related concerns.
We may also collect basic technical information from your use of the website, such as your IP address, browser type, device type, pages visited, referral source, and website interaction data through cookies, analytics tools, pixels, or similar technologies.
3. How We Use Your Information
Compassionate Alternative Care may use your information to respond to your inquiry, contact you about your request, schedule or coordinate a consultation, provide information about Florida medical cannabis services, follow up with you, improve our website and customer experience, maintain business records, and protect our website from spam, fraud, or unauthorized activity.
We do not use website form submissions to diagnose, treat, or provide emergency medical care.
4. Consent to Contact
By submitting your information through our website, you consent to being contacted by Compassionate Alternative Care by phone, email, text message, or other communication methods regarding your inquiry, consultation request, appointment, or related services.
Message and data rates may apply. You may opt out of text messages at any time by replying STOP, or you may contact us directly at info@compaltcare.com to request that we stop contacting you.
Submitting a form is not required to receive medical care, and consent to receive marketing communications is not a condition of purchasing any service.
5. Medical Disclaimer
Information on this website is provided for general educational and consultation-related purposes only. It is not medical advice, legal advice, or a substitute for care from a licensed physician.
Only a qualified Florida physician can determine whether a patient qualifies for medical marijuana under Florida law. Compassionate Alternative Care may assist with education, intake, scheduling, product guidance, and consultation support, but we do not guarantee physician certification, state approval, or registration in the Florida Medical Marijuana Use Registry.
If you are experiencing a medical emergency, call 911 immediately.
6. HIPAA and Health-Related Information
Depending on the nature of our services and relationships with licensed healthcare providers, Compassionate Alternative Care may or may not be considered a HIPAA-covered entity or business associate. Regardless of whether HIPAA applies, we treat health-related and cannabis-related information with care and limit access to information to individuals or service providers who need it for legitimate business purposes.
If you are seen by or referred to a licensed healthcare provider, that provider may have separate privacy obligations and may provide a separate HIPAA Notice of Privacy Practices.
This Privacy Policy does not replace any HIPAA Notice of Privacy Practices required by law.
7. How We Share Information
Compassionate Alternative Care does not sell your personal information, cannabis consultation information, or health-related inquiry information.
We may share limited information only when reasonably necessary, including with website hosting providers, form systems, CRM platforms, scheduling tools, email services, phone or text communication providers, analytics tools, licensed healthcare providers, clinics, or service providers involved in responding to your request or coordinating services.
We may also disclose information if required by law, subpoena, court order, legal process, regulatory request, fraud prevention, security protection, or in connection with a business transfer such as a merger, acquisition, restructuring, or sale of business assets.
Service providers are expected to use information only for the services they perform for us and not for their own unrelated purposes.
8. Third-Party Tools and Services
Our website may use third-party tools such as hosting services, contact forms, analytics platforms, scheduling software, CRM systems, email platforms, advertising platforms, or similar technologies.
These third parties may collect or process certain information according to their own privacy policies. We encourage users to review the privacy policies of any third-party platforms they interact with.
We take reasonable steps to avoid sharing sensitive health-related or cannabis-related information with advertising platforms unless clearly disclosed and permitted.
9. Cookies and Tracking Technologies
compaltcare.com may use cookies, pixels, analytics tags, and similar technologies to understand how visitors use the website, improve performance, remember preferences, and measure marketing effectiveness.
You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.
10. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. These may include secure website hosting, limited access controls, password protection, encrypted connections where available, and internal data-handling procedures.
However, no website, form, email system, text message, or internet transmission is completely secure. You should avoid submitting highly sensitive medical, financial, or identification information through a general website form unless specifically requested through a secure system.
11. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, complying with legal obligations, resolving disputes, improving operations, and protecting our business.
When information is no longer needed, we may delete, anonymize, or securely archive it.
12. Your Privacy Choices
You may contact us at info@compaltcare.com to request that we update, correct, delete, or stop using your information, subject to legal, regulatory, and business recordkeeping requirements.
You may also request to stop receiving marketing communications from us. Email requests can be sent to info@compaltcare.com, and text messages may be opted out of by replying STOP.
We may need to verify your identity before fulfilling certain requests.
13. Florida Privacy Notice
If you are a Florida resident, you may have certain privacy rights depending on how your information is collected, used, and processed, and depending on whether applicable Florida privacy laws apply to our business.
Even where specific privacy laws do not legally require us to provide certain rights, we make reasonable efforts to honor privacy requests related to access, correction, deletion, and communication preferences.
Privacy requests may be sent to: Compassionate Alternative Care, 728 Blanche St. #111, Jacksonville, FL 32204, Email: info@compaltcare.com, Phone: (904) 265-0344.
14. Children's Privacy
Our website and services are intended for adults who are at least 18 years old. We do not knowingly collect personal information from children under 13. We do not knowingly provide medical cannabis consultation services to minors through this website except where permitted by applicable law and with appropriate parent or legal guardian involvement.
If we learn that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it.
15. Links to Other Websites
Our website may contain links to third-party websites, including healthcare providers, state resources, scheduling platforms, payment processors, dispensary resources, or educational materials.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policy of any third-party website before submitting personal information.
16. Do Not Track Signals
Some browsers offer Do Not Track signals. Because there is no uniform industry standard for responding to these signals, our website may not respond to them automatically.
You can manage cookies and tracking preferences through your browser settings or applicable third-party tools.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date above. Your continued use of compaltcare.com after changes are posted means you accept the revised Privacy Policy.
18. Contact Us
For questions about this Privacy Policy, your information, or your privacy choices, please contact us: Compassionate Alternative Care, 728 Blanche St. #111, Jacksonville, FL 32204, Email: info@compaltcare.com, Phone: (904) 265-0344, Website: compaltcare.com.
This document is provided for website publication and should be reviewed by qualified legal counsel before final use.